Privacy policy

1. Information We Collect

We may collect the following personal information when you interact with our store or website:
  • Contact details: Name, email address, phone number, and delivery address (provided during checkout or account creation).
  • Payment information: Billing address and payment method details (e.g., credit card information) – note that we do not store full payment details; these are processed securely by third-party payment providers.
  • Order information: Purchase history, product preferences, and order tracking data.
  • Technical data: IP address, browser type, device information, and website usage patterns (collected via cookies and similar tracking tools).

2. How We Use Your Information

Your personal data is used for the following purposes:
  • Process and fulfill your orders (e.g., deliver products, send order confirmations, and provide tracking updates).
  • Communicate with you: Respond to inquiries, address support requests, and share important updates (e.g., changes to our policies or product availability).
  • Improve our services: Analyze customer preferences, optimize our website, and enhance product offerings.
  • Ensure security: Detect and prevent fraud, unauthorized access, or other misuse of our services.

3. Data Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We may share your data with:
  • Trusted service providers: Third-party vendors assisting with order fulfillment (e.g., shipping carriers), payment processing (e.g., Visa/Mastercard), and website analytics (e.g., Google Analytics) – these providers are contractually obligated to protect your data.
  • Legal authorities: If required by law, court order, or to comply with regulatory obligations.

4. Data Security

We implement industry-standard security measures (e.g., encryption, secure servers, and access controls) to protect your personal information from unauthorized access, loss, or misuse. While we strive to ensure data security, no online platform is 100% secure – we cannot guarantee absolute protection against external threats.

5. Your Data Rights

Under GDPR, you have the following rights regarding your personal information:
  • Access: Request a copy of the data we hold about you.
  • Correction: Ask to update or correct inaccurate data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Request limitation of data processing in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to data processing for marketing or non-essential purposes.
To exercise these rights, please contact our support team using the details below. We will respond to your request within 30 days.

6. Cookies

Our website uses cookies to enhance your browsing experience (e.g., remembering your preferences or tracking cart items). You can manage cookie settings in your browser – disabling non-essential cookies may affect website functionality.

7. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:
  • Address: 48 Rue Clare, Bordeaux, Nouvelle-Aquitaine 44756, France
  • Phone: +33 6 94 60 22 24
  • Email: support@joopont.com

8. Policy Updates

We may update this Privacy Policy periodically to reflect legal changes or business practices. Revised policies will be posted here with a new effective date. Your continued use of our services after updates constitutes acceptance of the revised terms.