Contact Us
Thank you for choosing Joopont! We’re here to assist with any questions, concerns, or inquiries about our ceramic mugs, insulated bottles, orders, shipping, or returns. Feel free to reach out using the following channels:
Direct Contact Details
- Address: 48 Rue Clare, Bordeaux, Nouvelle-Aquitaine 44756, France
- Phone: +33 6 94 60 22 24 (Monday–Friday, 9:00 AM – 6:00 PM CET)
- Email: support@joopont.com
What We Can Help With
- Product information (materials, sizes, customization options)
- Order tracking and status updates
- Shipping or delivery questions
- Returns, refunds, or exchanges
- Technical support or feedback
Response Time
We aim to reply to all email and phone inquiries within 24–48 business hours. For urgent matters, calling during our operating hours is the fastest way to connect with our team.
Visit Us
If you’re in the Bordeaux area, feel free to stop by our physical location (by appointment only) to view our products in person. Please contact us in advance to schedule a visit.